General Design /

Sorry…. I can’t hear you -Restaurant sound mitigation.

Restaurant acoustics are commonly overlooked until the project is complete, when post absorption solutions are the only option. These “fixes” are typically small panels stuck to whatever remaining unobstructed ceiling areas or hung down from wires. These solutions are often ineffective because they are marginal in terms of sound absorption due to their small square footage and additionally are distractive visually. Ideally you resolve acoustic issues during conceptual design and select the various solution depending on what you are starting with VS hoping to solve later when the project is complete. Your acoustical solution in a repurposed gas station will be different than your solution in a strip retail center. 

One of the simplest and least expensive solutions is a full t-grid with drop in acoustical tiles. If installed high and painted dark it will visually “go away” and can give you 55-65 NRC (noise reduction coefficient) or absorbs 55-65% of the sound that hits it. Anything lower than 10 feet of the t- grid can still be a productive noise reducer but compromises the spatial aesthetic. We learned some time ago to create absorption surfaces first in the process of construction. For example, with typical new construction, we install dark ¾” ridged fire glass panels between the bar joists attached to the metal deck before plumbing, electrical, mechanical or fire sprinkler subs start.  Install panels on all the ceiling areas exposed to the guests. Concrete ceilings, brick, drywall and glass walls all reflect sound which, based on the room configuration, can create too much white noise.

Of course the natural “clatter” of a working restaurant is a good thing, excess however, is the intrusion into an enjoyable evening.  It is a myth that carpet absorbs sound, it can though minimize the creation of sound stopping chair noise.  Additionally, typical draperies allow sound to pass through them, hit glass and bounce back.  Finding effective ways to absorb excess restaurant noise as early as possible will pay off in terms of pleasurable guest experiences.

General /

“Let’s Powder Our Nose” -Make an Investment in Your Restrooms.

 

For years if you spent much budget on the restrooms you received client ”what for” questioning.   Currently however if you don’t spend a higher per sq ft in the restrooms you receive guest disappointment or worse you’ve just missed an opportunity for a guest rave.   A restroom visit guarantees serious guest focus on your concept, it may be because of whatever the level of your disrobement it automatically heightens your senses to the surroundings. To put it another way, with your paints down you are noticing, smelling and hearing everything!  You will see graffiti, funk in the cracks, scratchy music, mop-scum, dirty fixtures, poor lighting, and smelling everything not nice.

The first requirement of restrooms is to meet code in fixture count and ADA accommodation.  If there is floor plan space to accommodate a separate ADA restroom it can give the non ADA restrooms greater design creativity in layout, materials, and dimensions.   The second requirement should be that all the needs and functions of a restroom are met without compromise: water, soap, drying, mirror, etc.   For example:  Specify mixers (faucets) that are understandable and give you water when you want it, the TP is accessible, there is soap and towels and it smells good.  Cleanliness should go without saying, even if restrooms are of age show you care for them.  At our Uturn BBQ we use Ecolab’s Cleaning Caddy, a state of art wheeled unit that’s used to cleans walls, fixtures, floors,  simple and fast.

And finally, design should follow function in the restroom as the typical use of a restroom is to use it and leave it. Too often some ‘trick’ design fixture can frustrate a guest for design’s sake.  If, however, you can “go over the top” with functionality, and memorable design, especially in the ladies restroom, that can be a positive contribution to your brand.

Operations /

The 12th hour. How an experienced restaurant architect can help…

Restaurant projects typically start off with great enthusiasm and expectation of smooth development all the way to opening night. Too often however building code, health department, ADA concerns, contractor delays, even inspector’s personal red flags can stall opening schedules. The depth of experience of your design/architectural team can avert many potential delays and get your CO. Having executed over 370 restaurants, Trapp Associates has experienced both smooth and troubled openings. The following is a partial check list to keep in mind during the final push to opening:

  1. START EARLIER: Much time, confusion, and misunderstanding can be averted by meeting earlier with city building and health officials to discuss your concept and understand what their
  2. concerns might be. Public employees really don’t want any conflicts at the end of your project. Get to a level of open communication of the city’s concerns (IE “you guys always forget cove in restrooms”) and by understanding their red flags early, you will avoid struggle at the end, your project will likely be less expensive, and gives you time to respectfully challenge any issues. Meeting early and complying to City’s concerns gets acknowledged at the end and often buys you points in averting new city issues. Be sure you contractor is aware of agreements you make with the city.
  3. MID WAY CHECK:  Ask for an on-site review by health department ¾ way thru so they are comfortable with your compliance. The contractor and subs are the biggest variable in opening on time. Your best tool is the construction schedule that’s prepared by the contractor which identifies work completion with a time line. If the drywall isn’t finished on the 13th you can have conversation about how that time is made up. It’s invaluable in reviewing the progress. So make sure you have it!
  4. FINAL PUSH:It’s prudent to have weekly conference calls with all parties to get ‘on schedule’ confirmation or identify delays and solve them early. Getting paid on time makes everyone happy. Be sure to check budget status and make sure subs are getting paid with GC’s draws. Create a hiring center as close to site as possible, as it helps to see the future work environment.  A good Construction Manager is a valuable team member and can act as the ‘orchestra leader’ for the project. On projects without a Construction Manager to represent the owner, your experienced Restaurant Architect can develop a running list of all the variables/ concerns so they can be managed. This minimizes you getting blindsided by the unknown. Some examples of how your Restaurant Architect can help you:
    • Licensing for brewing confirmation
    • City planning department’s site requirements
    • City signage allowances and production
    • Construction completion level that the health department will allow food on site (which allows training to start)
    • Floor/ wall completion allowing the furniture, fixture, artifact package delivery.
    • Kitchen equipment package set and sub’s schedule for hook ups
    • Have health department spot check progress
    • Daily meeting with the GC and subs to confirm completion and or identify issues, early
    • Schedule FF&A install, and training start, which can often overlap.
    • Push the contractor for the CO or if there are issues a TCO and confirm with city you can occupy site and train
    • Confirm all legal issues, licensing, liquor training etc.
    • Create the master punch list from front and back of house
    • Review all ‘adds and look for ‘deletes’
    • Consider withholding a retainer until the punch list is completed…

 

Each site and project has their own set of challenges and even the most comprehensive list will miss something. The experienced Restaurant Architect can be you best associate because of their knowledge of construction, city demands, schedules/budget sensitivity, contractor management, and operational needs to get thru the 12th hour push to a successful opening.